We use reputable courier companies and furniture removalists for our delivery services. We outsource deliveries as we are a small company and we do not have our own trucks therefore we do not have any control over the delivery/run schedule and cannot guarantee certain days or times for delivery.
To find out the delivery cost of any product(s), add the item(s) to your Cart, then go to the Cart page and enter your postcode and suburb/town in the Shipping Rates Calculator. Delivery costs are based on the number of items you order, the weight and dimensions and your location.
REQUESTED SPLIT DELIVERIES
The delivery cost charged applies to one delivery per order. If you have requested to receive all items that are in stock to be delivered first, the second delivery of items which you are waiting to come into stock, will be charged at the full delivery rate.
If products are in stock and sent by a courier, we generally despatch within 3 working days of receipt of order (unless it is during the Christmas and New Year period where despatch is 2-3 weeks from order). The delivery time with couriers is between 2 to 10 working days. Please note that there may be delays with couriers which are beyond our control.
If the delivery is with a furniture removalist we will advise the day and a delivery time frame. If you are not at home at the allocated time slot, you will be liable for a further full delivery cost and possibly a storage fee.
Boxes are delivered to inside the front door. We are not responsible for the assembly or installation of any items. Once they are received, the purchaser is responsible for moving and unpacking the boxes and placing the items in the preferred positions and protecting any floor covering.
We do not remove the item(s) from the box or take away the packaging material and the boxes from your home.
If you have questions about shipping or delivery, please visit our Shipping page, or contact us.
