FAQ

1. Do you have a showroom?

We have a warehouse/showroom at Unit 9/37-41 O'Riordan St Alexandria in Sydney. Our opening hours can be found on our Sydney Showroom page. If you live in Sydney, you also can pick up your order from our warehouse/showroom in order to avoid a delivery fee. It is in an industrial estate and there is parking outside our Unit 9.

 

2. Can I buy some of the items of furniture from the packages separately?

Yes, you can. Simply select the individual items from the different category page.

 

3. Where can I find delivery costs on your website?

We ship all our products Australia wide and our soft furnishings internationally. You can find out the delivery cost of any of the product(s) on the Cart page. We have a flat delivery rate of $110 shipping to Sydney postcodes 2000 - 2234 for orders over $350.

In regards to our furniture packages, once you have clicked on the PACKAGE QUOTE button and filled out the form we will advise you of the delivery costs for all the items in the Package. 

The delivery cost for both individual pieces and packages to the Sydney metropolitan area is an $110 flat fee for orders over $350. We will contact you to advise the day and time of delivery.

You can also pick up from our warehouse in Alexandria in Sydney, for free. Please let us know at least 1 day in advance when you will pick up so we can arrange to have your order ready.

We cannot deliver to PO Boxes. Once we despatch your order, you will receive an email with a tracking link to track the delivery day of your order.

 

4. What happens if the item I ordered is not available?

We hold the majority of our furniture in stock at our warehouse in Alexandria in Sydney, so can usually despatch it within 2-3 working days of you ordering. However if the item is not immediately available, the time frame is indicated on the individual product page under Availability.

 

5. What types of payments do you accept?

We accept payment by credit card via Paypal and Shopify, Apple Pay, Electronic Funds Transfer as well as ZipPay Finance, which offers 6 months interest free. You can also call us on (02) 8399 5890 and make an order over the phone with your credit card details.

 

6. How long will it take to receive the items once I place the order?

Please refer to our Shipping and Delivery page for delivery times.

 

7. Do I have to be at home to receive the order?

We recommend that you are at home at the time of delivery unless you have indicated in the Comments field on your order that you give the authority to leave the item(s) in a designated safe space. We will send you a courier tracking link so that you can find out the delivery day. The courier will either text or phone you on the morning of delivery. If you are not home when the items are delivered, the courier will leave a card advising of the attempted delivery. The re-delivery will incur an additional cost.

If your order is being delivered by a furniture removalist, we will advise the day of delivery and you will also be phoned prior to arrange a suitable time.

 

8. Do you offer a discount to interior designers and decorators?

Yes, we offer trade prices to interior designers, architects and decorators. Please contact us for further details on (02) 8313 9085 or info@lavenderhilinteriors.com.au.

 

9. Do you accept refunds or exchanges if the item does not fit in my room?

We do not exchange items or refund for change of mind. We provide photos, detailed descriptions and measurements for each item so that you can make an informed decision about whether you would like to purchase the product. We strongly suggest that you measure the area in which the item is to be placed to ensure that it fits and request a swatch of the linen which we can send to you fee of charge.

For further details, please refer to our Refund policy in our Terms and Conditions.

 

10. Do you deliver outside of Sydney?

Yes, we deliver Australia wide.