6. My Dash & Albert Woollen rug appears to have wrinkles and rucking. Is this normal?
Following delivery and, upon unwrapping of your the Dash & Albert woollen rug it can sometimes appear to have wrinkles, rucking, bubbling and a curled up edge appearance. This is normal and is not considered a manufacturers defect on handmade rugs. This will rectify as the rugs settles. To expedite the settling process you can place the rug right side down on a flat surface for a few hours. After this time, return the rug to a right side up position.
7. What routine care and maintenance is required for a Dash & Albert Woollen rug?
Routine cleaning and maintenance of a Dash & Albert Woollen rug is very easy and time effective. Simply, lightly vacuum, sweep with a broom or pick up the rug and shake it out to remove the general daily build-up of dust and dirt. This routine care and maintenance will preserve the look, feel and longevity of your rug.
8. What should I do if I notice a stray thread “popping” out of my new Dash & Albert Woollen rug?
From time to time you may notice a stray thread popping up from your new Woollen rug. This is normal and is not considered a manufacturers defect on handmade rugs. To rectify this situation do not pull the thread, simply trim the stray thread with a sharp pair of scissors. You should continue to check for additional stray threads over the next few months and this process should slow down and eventually cease as the rug settles into position.
9. What should I do if my new Dash & Albert Woollen Hooked or Tufted & Carved rug is shedding or pilling?
From time to time you may notice your new Woollen rug is shedding or pilling. This shedding and pilling is normal and is not considered a manufacturers defect on handmade woollen rugs. To rectify this situation, lightly vacuum the rug in the affected areas using a vacuum cleaner fitted with a soft brush. You should continue to check for additional shedding and pilling over the next few months and this process should slow down and eventually cease as the rug settles into position.
10. Can heavy furniture cause indentations in my Dash & Albert Woollen rug?
Heavy furniture may cause attening of your Woollen rug. Dash & Albert recommend that you use furniture caps and to rotate your rug regularly to minimise indentations.
11. Will my Dash & Albert Woollen rug fade or change colour?
All natural products and fibres will be affected in some way by the sun. You should be aware that sunlight in Australia can be particularly harsh, even in winter, and this can have a bleaching effect on all types of rugs. There is no hard or fast rule – the amount of sun and its' intensity are the most obvious factors to consider when choosing a woollen rug for any particular location within your home. Colours may fade and natural fibres may even darken over time when exposed to direct sunlight. Dash & Albert recommend that you rotate your Woollen rug to minimise the damage that may be caused by exposure to direct sunlight.
12. How do I remove stains and marks from a Dash & Albert Woollen rug?
Dash & Albert recommend that all Woollen rugs should be professionally cleaned to remove stains and marks. Do not bleach, machine wash or tumble dry these rugs.
13. How have the various sizes of Woollen rugs been used by other customers?
These rugs are a sophisticated and stylish addition to any home and there are a wide variety of ways they can be used in your indoor living areas. As a general guide we offer the following suggestions:
Doormats: think entrances, kitchen sinks and laundry sinks
Runners: perfect for hallways, stairs and galley kitchens
Small Area Rugs: ideal for a child’s bedroom, children’s play areas and small living areas
Large Area Rugs: fabulous for large living areas both formal and informal, dining rooms and games and billiards rooms
